E-mail Help Desk With Live Chat – ClickDesk (5 Annual Accounts Giveaway)

ClickDesk, an application that offers a wonderful combo of live chat and help desk (which was featured before at WRD), is giving away 5 annual Lite Plans to WRD readers. Details of the giveaway can be found at the bottom of this post.

What is ClickDesk?

ClickDesk Help Desk

For any brand/company who is willing to provide web-based support for their customers, standard e-mail is not enough.

It is hard to track the status of an e-mail conversation, manage multiple support departments (sales, technical support, accounting, etc.), analyze the performance and things get more complicated when the support team is more than a single agent.

ClickDesk is a hosted web application that can turn e-mails into easy-to-track tickets and offers web-based live chat + voice chat.

Live Chat

It works by copy/pasting few lines of code to the website and you instantly get a "click to chat" feature where users can start a web-based conversation.

The chat can either be initiated by the user or by a proactive pop-up automatically after a given period. And, the support agent can chat from his/her favorite IM application (Google Talk or Skype).

Voice Chat

ClickDesk Live Chat

ClickDesk offers browser phone and free local access numbers with voip live support in 40 countries.

Similar to the live chat, users can call you directly from the browser (or from their phones and Skype).

Help Desk

Besides converting e-mails into tickets, the help desk feature enables you to receive tickets from a web-based submission form as well (offline chats). Tickets can be replied, forwarded to other agents or favorited for easier tracking.

The help desk also works integrated with your favorite IM client and you can get notified via an IM message when a new ticket arrives (or you can even update their statuses via the IM client).

P.S. They also have a free plan to give the app a try before getting it.

Integrations with other products

The application has plugins for many popular softwares like Magento, WordPress, Prestashop, osCommerce, BigCommerce, CS Cart and more.

Also, an API exists for tighter integrations.

How to join the giveaway?

ClickDesk is giving away 5 annual Lite Plans to WRD readers and to join the giveaway:

  1. Follow @clickdesk and tweet this giveaway (click to tweet easily)
  2. Comment to this post (share your thoughts – optional)
  3. Like ClickDesk on Facebook – optional and for good karma : )

Winners will be selected randomly 1 week later (20 September 2012). Good luck to all.

The winners

Here they are:

 

  • Dexter (comment #731056)
  • mahendra  (comment #726086)
  • @christianklemp
  • @ClemSndr
  • Darren  (comment #732839)

Congratulations to the winners and thanks to everyone for joining.

  • http://twitter.com/cybrdreams Cedric D

    Would love to win one of these licenses :)

  • Christophe

    Sign me in !

  • Josh D.

    This would be useful.

  • ike

    looks sharp!

  • http://www.taemediapro.com Christian

    I’d totally use this! Pretty sweet app! Hope I win one!

  • http://www.ehsan-pourhadi.nu EP-design

    It’s like an ultimate helpdesk! Very impressive! I just signed up for a free package, looking forward to get a full version:)

  • http://www.promovps.com reloads

    hoppe winner…
    i have try and good working… live chat nice work and i have integrated with gtalk… gtalk save more power my phone

  • Heru
  • http://www.mahendravikhar.co.cc mahendra

    This will help me.

  • http://www.helpdesktemplate.com help desk

    that looks nice, I need to check it out

  • http://www.t3kila.com Romain
  • http://haeckdesign.com Matthew Haeck

    Click to Chat and an API? Bueno. Tweeted, Liked, Fingers Crossed

  • http://www.piwink.com ClĂ©ment

    This is exactly what we need !

  • http://www.dexblog.ro Dexter

    i’m in! Thanks

  • Jhesus Colmenares

    Excellent service.

  • http://housedeals.co.nz Darren

    Pick me……. Pick me I am a start up and this is cool :-)

  • http://www.argent-internet-facile.fr lorraine

    This is exactly what i was looking for my startup !

  • http://www.piwink.com Romain

    We need this !! fabulous !

  • Vasco

    I need this software

  • http://housedeals.co.nz Darren

    Thankyou webresourcesdepot.com & clickdesk.com made my Day… Awesome :-)

  • http://www.dexblog.ro Dexter

    How do we get the plan? I did not received any mails?
    Do you need some kind of data?

  • http://www.webresourcesdepot.com Umut M.

    @Dester,

    ClickDesk has sent e-mails to winners. I’m forwarding your now considering it did not reach you yet.

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