Open Source Support Ticket App – Brimir
If you have a product or service and receiving support requests regularly, using a support ticket application is a “must” to handle them nicely.
Brimir is a free and open source support ticket app that is built with Ruby on Rails and makes use of the Foundation front-end framework.
The tickets can be received via e-mail and they are auto-piped to Brimir. It is multi-user and tickets can be assigned to selected team members.
There is support for attachments, tickets can have different statuses and also priorities to categorize them easier.
Brimir is optimized for mobile devices and has various other options for customization.