TeamWox, a professional groupware application, handles this process very well by offering a full package.
The application allows users to create tasks, assign them to users and follow their statuses which is very useful for getting things done. Also, users can discuss about tasks (or anything) in a built-in message board.
Any number of documents can be added to the system within a desired structure and users, who has permissions, can view them.
There is a full-featured e-mail client so that you don't need to switch to another software for that.
It also includes modules for human resources management, CRM, service desk and accounting (with e-Bank support).
Besides these core features above, there are some very exciting ones like:
IP PBX Phone System
TeamVox is equipped with a IP PBX system which allows users to call each other or make external calls from the integrated messenger app.
The system works with many IP telephony service providers (like Skype Connect, iBasis, etc.) and, once setup, it will help a lot in shrinking communication expenses.
Live Chat (Online Assistant) and Service Desk
These are public components which can be integrated into any website for customer feedback.
Live Chat is a widget which we are all familiar with. It enables web users to chat with the TeamWox users which is mostly used for providing instant support.
Web users can choose the department they want to contact and the system connects them with a system user from that department.
Service Desk is for accepting requests from the customers, displaying their statuses and managing them in the background (for a software company, it can be easily used as a bug tracker).
Here is the full list of modules (which all work in the same interface):
- Human Resource Management (HRM)
- Documents Management (DocFlow)
- eMail Client
- Organizations & Contacts (CRM functions)
- Message Board (Forum)
- Corporate Search Engine
- Online Assistant (Chat)
- Service Desk (HelpDesk)
- Accounting and e-Bank
- IP PBX Phone System
TeamWox is a paid application which licenses the product according to the number of users.
On the other hand, for micro businesses (up to 10 users) and educational institutions, it is completely free.
The application is available both as SaaS and downloadable packages (Windows).
It handles many tasks and very handy for businesses with many employees. Actually, such a system is a must and TeamWox offers more than expected.