Posts Tagged ‘Ticket’

Trellis Desk is a powerful, feature-rich & free help desk software which helps increasing the quality of support given to the customers.

Customers can easily create an account, submit tickets via the web interface or e-mail and the support team can manage the support tickets in a very organized interface.

Free Help Desk Software

This free help desk software can cover all your support system with the features like:

  • Ticket departments
  • Canned ticket responses
  • Ticket escalation and assignment
  • Built-in knowledgebase
  • E-mail piping
  • Email notifications
  • Multi-moderation features
  • Ticket attachment system
  • Skin management system

Live support systems are one of the most useful web based support tools which can also be used as a marketing tool too. When combined with a support ticket system it absolutely becomes a support suite just like Help Center Live which is totally a free ticket & live support software.

Free Ticket Support Script

Help Center Live features:

  • unlimited departmants
  • unlimited operators
  • shows visitor & referrer statistics
  • "hot pages" feature showing high traffic pages
  • integrated support ticket system (hclTicket)
  • smarty template system
  • module system for future expansion